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Bulky Waste Collection Service

Bulky Waste Collection Service

Book a collection

Booking a bulky waste collection is quick and easy through the My Services customer portal.

  • You can pay by debit or credit card
  • Once your booking is confirmed, you鈥檒l receive a receipt with your collection date

Where to leave your items

Please leave your items at your usual recycling collection point by 7am on the day of collection.

Top tip: Make sure your items are easy to access and clearly visible.

Please note:

  • Items must be at this collection point or we won鈥檛 be able to collect them
  • We鈥檙e unable to offer assisted collections for bulky waste
  • This service is for residential households only

What we can collect

We鈥檒l collect large household items that don鈥檛 fit in your bin, such as:

  • Fridges and fridge freezers
  • TVs
  • Mattresses
  • Chairs

How much it costs

Number of items

Cost

1 item

拢7.10

2 items

拢14.20

3 items

拢21.30

4 items

拢28.40

5 items

拢35.50

Some items cost a bit more:

  • American-style fridge/freezer: 拢28.40
  • Roll of carpet: 拢21.30
  • 6 x 4 shed: 拢21.30

You鈥檒l see the full price clearly while booking.

What we can鈥檛 collect

We鈥檙e not able to take:

  • DIY or building waste (like rubble, soil, sand, cement)
  • Loose timber or paint

We also can鈥檛 collect from business or trade premises, including schools.

Other ways to get rid of items

If collection isn鈥檛 right for you, you can:

A few things to keep in mind

  • Once you鈥檝e booked, you won鈥檛 be able to make changes
  • We鈥檒l only collect the items you鈥檝e told us about
  • Any extra items left out won鈥檛 be taken
  • If something unexpected happens (like bad weather), we鈥檒l contact you and aim to collect as soon as possible

Cancellations and refunds

  • Cancel before 3pm the day before collection to receive a full refund
  • Cancellations after this time can鈥檛 be refunded

We鈥檙e also unable to give refunds if:

  • Items aren鈥檛 left at the correct collection point
  • Items aren鈥檛 safe to collect
  • Items have already been removed

What you鈥檒l need

  • Access to the My Services customer portal
  • A debit or credit card

The system will guide you through everything step by step.

Tip: The form won鈥檛 work in Internet Explorer鈥攑lease use Chrome, Edge or Safari.

Need help?

If something鈥檚 gone wrong or your collection was missed: